PRIVACY POLICY UPDATED ON DECEMBER 02, 2025
This privacy policy describes how the OnePlay PLATFORM collects, uses, and shares information about you. From this point on, we will refer to the OnePlay PLATFORM simply as the “PLATFORM”..
This policy applies to the information we collect when you register an account with the PLATFORM, access or use our website, download our software through our website or applications made available on mobile devices, or use any services made available by us (“Services”), or when you otherwise interact with us. This policy also applies to information collected about you when you receive or make payments through our tools, even if you do not have an account with us.
This policy does not apply under any circumstances to information collected by third parties registered with the PLATFORM. We reserve the right to make periodic changes to this Privacy Policy. When we make such changes, we will post the latest version on our website with the date of the last update. We recommend that you visit our website from time to time to stay informed about our Privacy Policy.
1. PRIVACY PROTECTION
The PLATFORM works to protect your personal information. The PLATFORM will not provide, publish, reveal, commercialize or transmit in any way the information collected about you in violation of this Privacy Policy.
2. INFORMATION YOU GIVE US
We collect information that you send us, such as that sent when you register an account with the PLATFORM, namely, basic user data, such as name, email, address, telephone numbers, photograph, birthday, financial information, bank account details, credit or debit card numbers, contact details and location information.
3. INFORMATION WE COLLECT WHEN YOU USE OUR SERVICES
We automatically collect certain information when you use our Services, including: Transaction Information. When you use our Services to make or receive payments, we collect information about when and where the transaction occurred, a description of the product or service that was the subject of the transaction, its price, IP addresses, and unique device IDs. Location and Access Information. When you open the application, we periodically receive analytical information about the location, date and time, screens accessed, geolocation, IP addresses, and any other information that may be used to improve the Services. Devices. We store information related to the device used to access the Services, as well as the version of the operating system used, serial number, network, and flow of iterations until payment. Detection of other Software. Our systems may also detect other software running on the device used, although we do not collect information related to these, such as misuse prevention and anti-fraud devices. Cookies and Web Beacons. We use various technologies to collect information, and this may include sending cookies to your browser. Cookies are files stored on your computer that serve the purpose of, among other things, storing your preferences and identity. We also collect information using web beacons, which are packets of information that may be used on our Services. We may use web beacons to count visits, understand and evaluate the performance of marketing campaigns, and determine whether or not you have opened an email sent to us.
4. INFORMATION COLLECTED FROM OTHER SOURCES
We may also collect information about you from third parties, including but not limited to identity verification services, credit reporting services, and public information sources.
5. INFORMATION COLLECTED FROM MARKETING TOOLS
We may authorize third parties to collect information for the purposes of promoting and advertising our Services and to provide us with analytics information. These third parties may use cookies, web beacons, APIs and other technologies to collect information such as location, IP address, device numbers, date and time of access, pages or screens visited, time spent during access, buttons and links clicked and conversion information. This information may be used by the PLATFORM and companies in the same economic group or strategic partners to analyze and determine the success of a campaign, the usability of a page and the user's understanding. The PLATFORM will not be responsible for cookies, web beacons or other tracking technologies, so we recommend that you check the privacy policy of these third parties.
6. DATA DELETION
On the PLATFORM, the user may request the deletion of their account and of all your registered information. The action of deleting the user account on the platform consists of eliminating all access data, subscriptions, consumption history and other information registered by the user on the platform.
All this data cannot be recovered after the user confirms the deletion. To delete the account, the user must access the WEB environment, look in the upper right corner for the profile editing option and at the end of the editing page click on “Delete”. A confirmation screen will be displayed as a security measure and as an opportunity to regret the decision.
If the deletion operation is confirmed, it is irreversible. In this act, all data related to your account registered on the platform, whether your account is linked to Facebook, Google, Apple or any other form of connection on the platform, will be automatically and irreversibly deleted. Since access to the platform can occur through integration with other external platforms such as Facebook, Google and Apple, we cannot delete your integration data separately. Therefore, we only allow the deletion in an integrated manner, that is, the complete deletion of your account and your information registered on the platform..
7. EXPRESS CONSENT BY THE CONTRACTING PARTY FOR THE PROCESSING OF PERSONAL DATA, IN THE STRICT TERMS OF THE PROVISIONS OF ARTICLE 7, INCISO I, IN COMBINED WITH ARTICLE 8, § 1, OF FEDERAL LAW Nº 13.709, OF AUGUST 14, 2018:
7.1. You declare, for all purposes of fact and law, your express consent to the processing of personal data by the TelecomTV PLATFORM, in the manner expressly provided for in articles 7, I, and 8, §§ 1 and 3, of Federal Law No. 13.709, of August 14, 2018, without any defect in consent. 7.2. In strict accordance with the provisions of articles 8, § 4; and 9, of Federal Law No. 13,709, of August 14, 2018, the consent granted by You to the TelecomTV PLATFORM refers to the specific purposes: control of user access, whether they are connected or not; and history recording
8. EXPRESS DECLARATION BY THE TelecomTV PLATFORM REGARDING ITS COMPLIANCE WITH THE PROVISIONS OF ARTICLES 33 TO 36 OF FEDERAL LAW No. 13,709, OF AUGUST 14, 2018, WITH REGARD TO THE INTERNATIONAL TRANSFER OF PERSONAL DATA:
8.1. The OnePlay PLATFORM expressly declares, for all purposes of fact and law, in the item on the screen, full compliance with the provisions of articles 33 to 36 of Federal Law No. 13,709, of August 14, 2018, regarding the international transfer of personal data; by full proof through all physical and electronic means permitted by law
9. YOUTUBE PRIVACY POLICY AND TERMS OF SERVICE
9.1 The OnePlay PLATFORM uses YouTube API services (YouTube API Services).
9.2 You declare, for all purposes of fact and law, your express agreement to comply with the YouTube Terms of Service (https://www.youtube.com/t/terms), due to the fact that the TelecomTV PLATFORM may make use of embedded YouTube content on the PLATFORM. Google's Privacy Policy can be accessed at https://policies.google.com/privacy.
If you have any questions about the provisions of these terms or other related documents, please do not hesitate to contact us.
E-mail: contato@oneplay.com
OnePlay TV